How to organise your journey after a flight from Norway is cancelled?
The airline cancelled your flight to Poland, but you still want to fly. Before you pay for a new ticket, check when you can recover the additional expense from the airline. While waiting for another connection, you may also be entitled to food and a hotel.
One option for returning to Poland is travelling by plane.
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Money or another flight?
You can choose another flight as soon as possible, a flight at a later date, or a refund for your journey. Choosing one option excludes the other two, so you cannot take a refund and at the same time demand a new flight from the airline. If getting to Poland quickly is important to you, choose a flight as soon as possible. If you want to postpone your journey, you can choose a later date. Keep the refund option for a situation in which you give up on having the airline arrange your onward flight. With this option, you also lose your right to food from the airline.
When can I buy a new ticket myself?
You can buy a ticket yourself if the airline does not want to arrange new tickets or if it is taking a long time. Before you pay, however, ask it for another connection, including with another airline. It may be obliged to provide one if such a flight significantly reduces the inconvenience caused by the cancellation. If the airline still refuses or arranging the tickets is taking too long, you can buy them yourself and claim back the difference in price. When choosing a connection, avoid unnecessarily high costs, as the airline may not reimburse them. The same applies to expenses for food, drinks and accommodation that you pay for yourself.
Who will pay for food and the hotel?
The airline must provide you with food and drinks when you are waiting for the chosen alternative connection after your flight has been cancelled. The amount should be appropriate to how long you are waiting. If you receive another flight the next day, the airline must also cover the hotel and transport between the hotel and the airport. This is not only about the cost of the room: travel to the accommodation and back to the airport is also the airline's responsibility. If you pay for food or a hotel yourself, keep the receipts. You will need them when you ask the airline to reimburse this money.
What should I do if the airline does not refund my money?
First, submit a complaint to the airline if you believe you have not received what you are entitled to. It is best to do this in writing. If a complaint to the airline or travel agency does not help, you can refer the matter to Transportklagenemnda Fly. This is a body that considers complaints about air travel.
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