Snow disrupts travel. When will Ruter reimburse a taxi?

Has the bus not arrived and you need to get home from work or pick up your child? Before ordering a taxi, check the reimbursement conditions. Ruter excludes, among other things, extraordinary weather conditions, including heavy snowfall, from its guarantee. On Thursday, 12 November, snow caused disruptions on roads in eastern Norway. As reported by the NTB news agency in the morning, there were accidents and cars leaving the road. NTB's report in Aftenposten describes the situation on Thursday morning. Before travelling, Ruter recommends checking the app or journey planner and allowing extra time. If your working hours permit, it suggests travelling outside peak hours. Ruter's announcement was published on 11 November.

Ruter provides reimbursement of documented alternative transport costs of up to NOK 750 when the journey is delayed by more than 20 minutes. You must use the correct timetable, account for walking time and allow at least 5 minutes for transfers. If it is possible to reach your destination using another service, you must use it, if necessary in combination with a taxi. Details are set out in Ruter's travel guarantee, reisegaranti.

Exclusions include extraordinary weather and cancellations or restrictions announced in advance. Reimbursement is also not available if the passenger knew, or should have known, about the problem before travelling. This does not mean that every late bus in winter automatically rules out reimbursement. The cause of the disruption and the guarantee terms matter. A taxi receipt alone does not guarantee that you will get your money back.

Submit an application to Ruter through the form on the guarantee page within 3 months of the alternative journey. The taxi receipt should include the price, date and time, the company's organisation number and the transport licence number, known as løyvenummer. The Norwegian Consumer Council, Forbrukerrådet, recommends keeping complaints, receipts and travel documentation. It is also worth noting the route number and scheduled departure time, and taking a screenshot of the cancellation notice. This will help describe the specific situation. A complaint should first be submitted to the carrier. If the dispute cannot be resolved, you can contact Transportklagenemnda, the board that handles passenger complaints. This route is indicated by Forbrukerrådet's guide for bus passengers. Read also: Snow is heading towards Oslo. Commuting to work may take longer on Thursday. Information current as of 12 November 2026. The reimbursement rules concern Ruter's guarantee; other carriers may apply different conditions.